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The member website for Vermonters who have Medicaid or Dr. Dynasaur.

Due to the COVID-19 emergency, Vermont has made several programmatic changes to allow Vermonters to access health insurance. Please visit the Eligibility and Out-of-Pocket Expenses section on the Department of Vermont Health Access COVID-19 page for more information.

In order to manage our COVID-19 response, our temporary call center hours will be 8AM to 4:30 PM, Monday through Friday.


The State of Vermont’s Eligibility and Enrollment System for Qualified Health Plans and Medicaid will be Unavailable July 10 – July 21 for Required Maintenance and Upgrades.

The State of Vermont’s eligibility and enrollment system for qualified health plans and Medicaid will be undergoing required system maintenance and upgrades between Friday, July 10th at 5pm and Tuesday, July 21st at 9am. Some programs will not be affected, including Medicaid for the Aged, Blind and Disabled, Long-Term Care Medicaid, Disabled Children’s Home Care (DCHC or Katie Beckett), Medicare Savings Programs, VPharm or Healthy Vermonters programs. These programs use a different enrollment system so the scheduled maintenance will not affect them.

The State began public communications last week to encourage Vermonters who may need to enroll or make a change to their account to do so before the system becomes unavailable on July 10th beginning at 5pm.  During the period of scheduled maintenance and upgrades, affected customers will not have access to their account and will not be able to make changes either online or over the phone. 

The Customer Support Center and the Assister hotline will remain open from 8:00am-4:30pm Monday-Friday during the time the system is undergoing the planned maintenance and upgrades to answer general questions and to assist customers and Assisters who have an urgent access to care need. Customers may still contact the Customer Support Center at 1-855-899-9600 but staff will have very limited capacity to support customers and Assisters during the system upgrade. 

 

Contact Information

Green Mountain Care
Health Access Member Services
Department of Vermont Health Access
280 State Dr.
Waterbury, VT 05671-1010
Phone: 1-800-250-8427
Relay services for the Deaf and hard of hearing: 711